Refund policy

CANCELLATIONS

Cancellation before shipping: If the order or the items that you want to cancel have not been shipped, you can cancel the order online or by speaking with our helpdesk at +965 60388784. In such cases, the order will be canceled and the money paid by you will be refunded to you. In case of unshipped orders, the refund will be done within 7 days of the return request.

Cancellation post shipping: If you wish to cancel an order that has been shipped but has not yet been delivered, please get in touch with our helpdesk at +965 60388784 and do not accept the delivery of the order. Once the order is received back by us, we will refund the money paid by you as per Refund policy below.

Cancellation and returns post receipt of product: If you wish to return the product after it has been delivered to you in full, the following conditions apply.

Delivery charges will be applied according to the respective delivery areas.

Such requests are not entertained beyond 30 days of product delivery

  – If unused, and if they can be returned in the original condition, we will take back the product and issue a refund after deducting the shipping charge of reverse pickup as applicable. Refund will be credited in the original source of payment within 7 business days.

****NOTE: Trying the diaper on the baby, even if the diaper is not peed in or washed, is considered as used.

Discount vouchers/Coupons, if any, will be considered used if order is canceled.

RETURNS

We are committed towards providing you the best shopping experience at Pural, but on extremely rare instances, a defect may slip through our quality control and one may find a defect in our products when they are delivered to you. If you happen to receive a defective Pural product, rest assured, we would work swiftly to make sure you receive a replacement as soon as possible.

****NOTE: Baby diaper falls under hygiene products, because of which return or exchange is not acceptable unless –

  – Product is defected

  – Packaging is not sealed at the time of delivery

Defect noticed at delivery: If you believe that the product is not in perfect condition or if the packaging has been tampered with or damaged before accepting delivery of the goods, please refuse to take delivery of the package, and call us on +965 60388784 (9AM – 6PM) or mail us at (Info@pural.co), mentioning your order reference number. Pickup of defective piece will be done. Post that product replacement will be sent of similar or equivalent value / type product. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.

*****Defects include loose stitching, holes and tears, missing or broken snaps, etc.

For a defect noticed after accepting delivery: The product should be unused, and with original packing. The defect MUST be brought to our notice within 24 hours of product receipt. It would make matters simpler, if you even include photos of the area of concern plus your original receipt.

Pural diapers are a functional apparel. While they are diapers, they are wearables and any product does show minor variations in prints, colors, and sometimes production between various batches over a period of time.

What we always ensure, is that the functionality of the product remains the same. We test every batch for the same before it gets sold.

So kindly note that therefore we will not provide any replacements/exchanges/returns for variations in colors/snaps and fabric since this is not a defect, and does not in any way affect the performance of the diaper. Pural also reserves the right to decide whether or not the problem is a defect or normal wear and tear.